Although jumping in muddy puddles from the rain is a fun adventure, sometimes inclement weather or certain circumstances beyond our control may require us to temporarily close or suspend some of our rides and attractions.
If a portion of our rides and attractions are closed for an extended period due to inclement weather or other unforeseen circumstances, Resort Management will activate our “Guest Experience Promise." If the policy is activated, guests will be able to use their existing ticket for one (1) more visit within one (1) calendar year from that date.
Please note, this does not apply to Annual Passholders, Summer Play Pass, or youth and education groups. Tickets may be subject to blockout dates. No refunds will be issued. Parking is not included in the Guest Experience Promise. You must purchase a parking pass on the day of your return. See below for redemption instructions and available dates.
Hold on to the ticket you scanned to enter the Park on your original visit. Bring it back with you, along with your ID, for your return visit and head to the outside Guest Services window. There, they will verify your tickets and provide you with a pass for that day.
Unsure if your visit qualifies for the Guest Experience Promise? Check the dates below for the days it was enacted. Please allow 48 hours for Guest Experience Promise dates to be added to the list.
Guest Experience Promise Dates:
- 6/12/2024
- 6/19/2024
- 6/22/2024
- 6/23/2024
- 6/25/2024
- 6/26/2024
- 6/28/2024
- 6/29/2024
- 6/30/2024
- 7/8/2024
- 7/9/2024
- 7/11/2024
- 7/13/2024
- 7/14/2024
- 7/15/2024
- 7/16/2024
- 7/17/2024
- 7/18/2024
- 7/20/2024
- 7/22/2024
- 7/23/2024
- 7/27/2024
- 7/28/2024
- 7/29/2024
- 8/1/2024
- 8/3/2024
- 8/4/2024
- 8/5/2024
- 8/7/2024
- 8/9/2024
- 8/10/2024
- 8/11/2024
- 8/20/2024
- 8/26/2024
- 8/28/2024
- 8/29/2024
- 8/30/2024
- 9/02/2024
- 9/04/2024
- 9/09/2024
- 9/26/2024
- 9/27/2024
- 10/1/2024
- 10/3/2024
- 10/6/2024
- 10/8/2024
- 10/9/2024
- 10/10/2024
- 10/19/2024
- 11/6/2024
- 11/19/2024
- 11/20/2024
- 11/29/2024
- 12/2/2024
- 12/29/2024
- 1/19/2025
- 1/21/2025
- 1/23/2025
- 2/24/2025
- 3/16/2025
- 3/28/2025
- 4/09/2025
- 5/10/2025
- 5/11/2025
- 5/12/2025
- 5/31/2025
- 6/04/2025
- 6/12/2025
In consideration of those who are only in town for a limited time, guests who experience a Guest Experience Promise Day will be able to visit the Park within 72 hours of that date, without any blockout restrictions. Any Experience Promise visits after 72 hours of the initial activation will be subject to blockout dates.
