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Terms & Conditions

The information and content available on this website or through our online services are provided to you by Merlin Entertainments Group, Florida LLC One LEGOLAND Way, Winter Haven, FL 33884 and any and all entities that control or are affiliated or under common control with Merlin Entertainments Group, Florida LLC, are collectively referred to herein as “we,” “us” or “our”.

The term “you” used in these materials refers to you and any of your children and that you allow to access the information and content available on this website.

By accessing, downloading, installing or using the information and content available on this website, by using any of our online services,  or by clicking a box that states that you accept or agree to these terms, you signify your agreement to these Terms of Use and our Privacy Policy ( on behalf of yourself and any of your children that you allow to access the information and content available on this website. If you do not agree to these Terms and Use, you and your children must not access or use the information and content available on this website and must remove any downloaded content from any device on which it has been installed. Without limiting the generality of the foregoing, you acknowledge that use of our website by you or your children, and the receipt of data, materials and information available at or through our website, constitutes sufficient consideration for agreement to these Terms of Use.


Use of content

We are the owner or the licensee of all intellectual property rights in our website and in the material published on it. All information, materials, functions and other content ("Content") contained on our website or in the content and apps available there are our copyrighted property or the copyrighted property of our licensors or licensees. All trademarks, service marks, trade names, and trade dresses are proprietary to us and/or our licensors or licensees. Those works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.

We may terminate further access to our website or portions of it or change or delete content or features in any way, at any time and for any reason or no reason. 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Information on this website

The content on our website is provided for general information only. Although we make reasonable efforts to update the information on our website we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

Where our website contain links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.



Some services on the website permit or require you to create an account to participate or to secure additional benefits. We will not knowingly allow a child who is not over the age of 13 to create an account or provide personal information without first obtaining verifiable parental consent.

We may suspend or terminate your ability to use our website or any portion thereof in case of failure to comply with these Terms of Use and any special terms related to a particular service.



We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our website or apps or any content on them. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use our site, or use of, or reliance on any content displayed on our site.

In particular, we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.



You are responsible for maintaining the confidentiality of your personal information and your use of our website. To the extent possible under applicable law, you hereby agree to indemnify, defend, and hold us, our licensors, licensees, distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives and assigns (collectively, the "Indemnified Parties") harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Use or claims arising from your use of our website and/or your account(s). You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right, at our own expense, to employ separate counsel and assume the exclusive defense and control of any matter otherwise subject to indemnification by you. 



We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would be applicable to state and Federal laws governing computer crime. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.



At any time, we may amend these Terms of Use (including by modification, deletion and/or addition of any portion thereof). Every time you wish to use our website, please check these Terms of Use to ensure you understand the terms that apply at that time. If we make a material amendment to these Terms of Use, we will notify you of such amendment by the relevant app store or our website itself. Any such amendment to these Terms of Use will be effective thirty (30) calendar days following the posting of such notice using any of the methods described above. By using our website following the thirty (30) calendar days' notice you consent to any material amendments.

Prices, times, schedules and activities are subject to change without notice.

We may also update and change our website from time to time. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.


Special Terms for Particular Services or Features

For tickets and passes bought on this website, a binding contract between the purchaser and Merlin Entertainments Group Florida comes into existence when the final page of the booking confirmation procedure gives you a confirmation number. This contract and all matters arising out of it are governed by Florida state law.


Processing of personal information

Our general Privacy Policy is an integrated part of these terms and this Privacy Policy sets out information about the cookies on our site and how we will use your and your children’s personal information

Our general Privacy Policy is modified as described in these Terms of Use.


Jurisdictional and venue issues

These Terms of Use are governed by and construed in accordance with the laws of Florida, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms of Use or our website must be filed, and that venue properly lies, only in Florida, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. Please note that mandatory laws may entitle you to file an action at law in other jurisdictions. We make no representation that Content on our website is appropriate or available for use in any particular location. Those who choose to access our website do so on their own initiative and are responsible for compliance with all applicable laws including any applicable local laws.