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Terms & Conditions

The information, content and apps available on this website or through our online services are provided to you by Merlin Entertainments Group, Florida, LLC, d/b/a Peppa Pig Theme Park Florida.  Merlin Entertainments Group, Florida, LLC, d/b/a Peppa Pig Theme Park Florida, and any and all entities that control or are affiliated or under common control with Merlin Entertainments Group, Florida, LLC, d/b/a Peppa Pig Theme Park Florida are collectively referred to herein as “Peppa Pig Theme Park Florida”, “we,” “us” or “our”. The term “you” used in these materials refers to you and any of your children that you allow to access the information, content and apps available on this website.

By accessing, downloading, installing or using the information, content and apps available on this website, by using any of our online services,  or by clicking a box that states that you accept or agree to these terms, you signify your agreement to these Terms and Conditions of Use and our Privacy Policy (https://www.peppapigthemepark.com/florida/security-privacy/privacy-policy/) on behalf of yourself and any of your children that you allow to access the information, content and apps available on this website. If you do not agree to these Terms and Conditions of Use, you and your children may not access or use the information, content and apps available on this website and should remove any downloaded content from any device on which it has been installed. Without limiting the generality of the foregoing, you acknowledge that use of our website by you or your children, and the receipt of data, materials and information available at or through our website, constitutes sufficient consideration for agreement to these Terms and Conditions of Use.

 

Use of content

All information, materials, functions and other content ("Content") contained on our website or in the content and apps available there are our copyrighted property or the copyrighted property of our licensors or licensees. All trademarks, service marks, trade names, and trade dresses are proprietary to us and/or our licensors or licensees. We may terminate further access to our website or portions of it or change r delete content or features in any way, at any time and for any reason or no reason. 

You agree that you will not copy, distribute or reverse engineer the Content, or use the Content in any way except as integrated in or necessary for permitted uses of the website.

 

Accounts

Some services on the website permit or require you to create an account to participate or to secure additional benefits. We will not knowingly allow a child who is not over the age of 13 create an account without first obtaining verifiable parental consent. We may suspend or terminate your ability to use our website or any portion thereof in case of failure to comply with these Terms and Conditions and any special terms related to a particular service.

 

Indemnification

You are responsible for maintaining the confidentiality of your personal information and your use of our website. To the extent possible under applicable law, you hereby agree to indemnify, defend, and hold us, our licensors, licensees, distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives and assigns (collectively, the "Indemnified Parties") harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Use or claims arising from your use of our website and/or your account(s). You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right, at our own expense, to employ separate counsel and assume the exclusive defense and control of any matter otherwise subject to indemnification by you. 

 

Jurisdictional and venue issues

These Terms of Use are governed by and construed in accordance with the laws of Florida, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms of Use or our website must be filed, and that venue properly lies, only in Florida, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. Please note that mandatory laws may entitle you to file an action at law in other jurisdictions. We make no representation that Content on our website is appropriate or available for use in any particular location. Those who choose to access our website do so on their own initiative and are responsible for compliance with all applicable laws including any applicable local laws. 

 

Amendment 

At any time, we may amend these Terms of Use (including by modification, deletion and/or addition of any portion thereof). If we make a material amendment to these terms of use, we will notify you of such amendment by the relevant app store or our website itself. Any such amendment to these Terms of Use will be effective thirty (30) calendar days following the posting of such notice using any of the methods described above. By using the our website following the thirty (30) calendar days' notice you consent to any material amendments. Prices, times, schedules and activities are subject to change without notice.

 

Tickets, Passes and Vacation Packages

For tickets, passes and vacation packages bought on this website, a binding contract between the purchaser and Merlin Entertainments Group Florida LLC comes into existence when the final page of the booking confirmation procedure gives you a confirmation number. This contract and all matters arising out of it are governed by Florida state law.

Use of any ticket or pass to access Peppa Pig Theme Park Florida implies agreement with terms and conditions posted in Park Guide. Management reserves the right to refuse admission to any ticket holder and to require guests to leave the Park at any time

An adult (over the age of 18) must accompany children ages 12 and under. Management hereby declares itself not responsible for theft or loss of any personal property. No refunds or rain checks in the event of inclement weather.

 

Tickets

Peppa Pig Theme Park Florida

Single Park Tickets are valid for day admission to Peppa Pig Theme Park Florida only. You have limited time to use each ticket, please note expiration date. Please confirm opening dates and times on the website before you visit. Once purchased, day admission tickets cannot be used in conjunction with any other offer, discount promotion, reward program, all-inclusive offer, exclusive event or concert. Guests are advised that not all attractions may be operational on the day of their visit. Height, age and weight restrictions may apply on some rides. Some rides will require that guests who do not meet minimum height requirement will need to be accompanied by an adult aged 16 or older. Children under the age of 14 must be accompanied by an adult at all times. Use of the ticket signifies your agreement to comply with the terms and conditions posted at the entrance to Peppa Pig Theme Park Florida. Day admission tickets remain the property of Peppa Pig Theme Park Florida and are non-refundable, non-transferable and not for resale. Photocopies of day admission tickets will not be accepted. Peppa Pig Theme Park Florida Management reserves the right to refuse admission to any ticket holder and, in the interests of the public safety, reserves the right to request and enforce any guest leave the property if they are determined to be in violation of the Resort’s policies at any time. Parking charges are separate from day admission and may apply. Day Admission tickets do not guarantee entry into the park in case of limited capacity. Entrance is on a first-come, first-served basis so it is recommended you arrive early on the date of your visit.

Please be advised that if you have purchased date-specific admission to the theme park and need to change the date, there will be a $20 per ticket charge plus any price differential applicable to the new date chosen at the time of the change.

Day Admission Tickets that include LEGOLAND® Florida Theme Park and/or Water Park

For full Terms & Conditions for day admission tickets that include access to LEGOLAND® Theme Park and/or Water Park, please visit https://www.legoland.com/florida/security-privacy/purchase-research-terms-conditions/#tickets

 

Annual Passes

Use of an Annual Pass (or any temporary print-at-home evidence of purchase to be exchanged upon first visit to the park) implies agreement with the terms and conditions posted at the Peppa Pig Theme Park Florida entrance and in the park guide. Entry into Peppa Pig Theme Park Florida constitutes consent to the use of any film, video and likeness of ticket bearer for advertising and other promotions without payment. This pass remains the property of Peppa Pig Theme Park Florida and is non-refundable, nontransferable and not for resale. Photocopies of the pass or the print at home evidence) will not be accepted. The management reserves the right to refuse admission to any pass or ticket holder and in the interests of the public safety we reserve the right to require guests to leave the park at any time. This pass does not guarantee entry into the park in case of limited capacity and some pass types include blockout dates. Please check the current operating calendar and the blockout calendar for current dates that apply to your specific pass type – blockout dates vary based on operational and weather considerations and are subject to change without notice. Entrance is on a first-come, first-served basis so we recommend you arrive early.  

The Monthly payment option for Annual Passes available on this website is only available to current Florida Residents. The monthly pay option renews automatically. Requires down payment of $49.99 (tax not included) and 12 monthly payments, as listed above, at 0% APR. Admissions to the Peppa Pig Theme Park Florida will be available for the non-blackout days portion of the term of the valid annual pass during which the Peppa Pig Theme Park is open. This period may vary depending upon the actual opening date of Peppa Pig Theme Park Florida. Annual Pass discounts do not apply to alcoholic beverages, Florida Wild Side Mini Golf, Pontoon Tours at the on-site hotels, Water Park Cabana rentals, FasTrack products, V.I.P. Tours and Experiences or Stroller and Wheelchair rentals. The discount on retail items may not be available on specific LEGO® sets or merchandise during certain promotional time frames. Discounted self-parking is not valid on your first visit to the theme park(s) and is valid on regular daytime parking price only for Peppa Pig Theme Park Florida parking. All annual passes purchased on this website are subject to the Terms and Conditions listed on the Annual Pass portion of the website (https://www.peppapigthemepark.com/florida/annual-passes/). Subject to availability. Additional restrictions may apply and benefits are subject to change without notice. All pass entitlements that are valid at other Merlin Attractions are subject to each admitting attraction’s guidelines and policies and are based on availability.

How to Redeem:

  • Print the eTicket/print-at-home ticket at home before you visit the Park
  • Present the eTicket/print-at-home ticket at the Peppa Pig Theme Park Florida turnstiles and enter the park
  • Pass allows entrance to theme park(s) and/or water park (subject to listed blockout dates for some pass types)
  • Valid for 12 months from first use (subject to listed blockout dates for some pass types)
  • Voucher must be redeemed at Peppa Pig Theme Park Florida or LEGOLAND® Florida Theme Park. Present this temporary voucher at the Park within 60 days of purchase to have your live photo pass ID made. Proceed directly to the turnstiles. Then go to the Annual Pass Center with voucher and photo ID. This must be done on the first visit so we can take your photograph and process your pass. Voucher will not be valid after this initial visit. Annual (12 month) pass term begins the day your live pass is issued, only if processed within the 60 days. If not activated within that time, the pass term will start from date of original purchase.

Learn more about Peppa Pig Theme Park Annual Pass Terms & Conditions.

 

Safety Measures

In response to the COVID-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.

A full list of safety measures being taken at our Attraction is available on the website. The safety measures put in place in response to the COVID-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.

 

Acceptance of Risk

The safety measures that are being and have been introduced are intended to minimize the risk of contracting the COVID-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledges that they do so at their own risk.

 

Peppa Pig Theme Park Florida Mobile App

Introduction 

The Peppa Pig Theme Park Florida App is provided to you by Merlin Entertainments Group Florida, LLC, d/b/a Peppa Pig Theme Park Florida. 

Merlin Entertainments Group Florida, LLC, d/b/a LEGOLAND® Florida Resort and any and all entities that control, are controlled by, or are affiliated or under common control with Merlin Entertainments Group Florida, LLC, d/b/a Peppa Pig Theme Park Florida are collectively referred to herein as  "we," "us" or "our". 

The term “you” as used in these Terms of Use refers to you and any of your children that you allow to use the Peppa Pig Theme Park Florida App. 

By downloading, installing and using the Peppa Pig Theme Park Florida App, or by clicking a box that states that you accept or agree to these terms, you signify your agreement to these Terms of Use on behalf of yourself and any of your children that you allow to use the Peppa Pig Theme Park Florida App. If you do not agree to these Terms of Use, you and your children may not use the Peppa Pig Theme Park Florida App and should uninstall it from any device on which it has been installed. Without limiting the generality of the foregoing, you acknowledge that use of the Peppa Pig Theme Park Florida App by you or your children, and the receipt of data, materials and information available at or through the Peppa Pig Theme Park Florida App, constitutes sufficient consideration for agreement to these Terms and Conditions. 

A parent or legal guardian’s verifiable consent is required before any child who is not over the age of 13 can use the Peppa Pig Theme Park Florida App and our collection and use personal and/or geolocation information.  We will not collect, use or disclose any personal information about you or your child without your consent. We will not use personal information we collect from you or your children for purposes other than those for which that information was collected, without asking for and obtaining appropriate permission prior to such use. 

You can contact Merlin Entertainments Group Florida, LLC, d/b/a Peppa Pig Theme Park Florida at ONE LEGOLAND Way, Winter Haven, FL 33884 or by phone 877-350-5346.  

 

Processing of personal information 

Our general Privacy Policy is an integrated part of these terms and can be accessed at https://www.legoland.com/florida/about-us/privacy-policy/. This Privacy Policy describes our use of personal information and the processing of personal information collected online from children. 

Our general Privacy Policy is modified as described in these Terms of Use. 

Any third party acting on behalf of Peppa Pig Theme Park Florida is bound by the same rules and principles as Peppa Pig Theme Park Florida. 

 

Use of content 

All information, materials, functions and other content ("Content") contained on the Peppa Pig Theme Park Florida App are our copyrighted property or the copyrighted property of our licensors or licensees. All trademarks, service marks, trade names, and trade dresses are proprietary to us and/or our licensors or licensees. We may terminate further access to the Peppa Pig Theme Park Florida App or change the Peppa Pig Theme Park Florida App or delete content or features in any way, at any time and for any reason or no reason.  

You agree that you will not copy, distribute or reverse engineer the Content, or use the Content in any way except as integrated in or necessary for use of the Peppa Pig Theme Park Florida App. 

 

Accounts 

Some services on the Peppa Pig Theme Park Florida App permit or require you to create an account to participate or to secure additional benefits. We will not knowingly allow a child who is not over the age of 13 create an account without first obtaining verifiable parental consent. 

We may suspend or terminate your ability to use any Peppa Pig Theme Park Florida App or portion thereof in case of failure to comply with said Terms and Conditions for any special terms related to a particular service. 

 

App distributors / Stores 

You acknowledge that these Terms of Use are between you and us only, and not with any distributors the Peppa Pig Theme Park Florida App or app stores (“App Distributors”), for example Apple, Inc., Amazon, Samsung etc.  We, and not the App Distributors, are solely responsible for the Peppa Pig Theme Park Florida App and the services and Content available thereon. You agree that the App Distributors have no obligation to provide maintenance and support services with respect to the Peppa Pig Theme Park Florida App. 

To the maximum extent permitted by applicable law, the App Distributors will have no warranty obligation whatsoever with respect to the Peppa Pig Theme Park Florida App.  

You agree that we, and not the App Distributors, are responsible for addressing any claims by you or any third party relating to the Peppa Pig Theme Park Florida App or your possession and/or use of the Peppa Pig Theme Park Florida App, including, but not limited to: (i) product liability claims; (ii) any claim that the Peppa Pig Theme Park Florida App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.  

You agree that we, and not the App Distributors, are responsible for the investigation, defense, settlement and discharge of any third party intellectual property infringement claim related to the Peppa Pig Theme Park Florida App or your possession and use of the Peppa Pig Theme Park Florida App. 

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. 

You agree to comply with all applicable third party terms of agreement when using the Peppa Pig Theme Park Florida App (e.g., you must not be in violation of your wireless data service terms of agreement when using the Peppa Pig Theme Park Florida App).  

You agree that the App Distributors and their subsidiaries are third party beneficiaries to these Terms of Use. Upon your acceptance of the Terms of Use, the App Distributors will have the right (and will be deemed to have accepted the right) to enforce the Terms of Use against you as a third party beneficiary thereof. 

You agree that your use of the Peppa Pig Theme Park Florida App is subject to the Usage Rules set forth in the App Distributors then-current Terms of Service for downloading apps through the App Distributor.  

 

Indemnification 

You are responsible for maintaining the confidentiality of your personal information and your use of the Peppa Pig Theme Park Florida App. To the extent possible under applicable law, you hereby agree to indemnify, defend, and hold us, our licensors, licensees, distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives and assigns (collectively, the "Indemnified Parties") harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Use or claims arising from your use of the Peppa Pig Theme Park Florida App and/or your account(s). You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right, at our own expense, to employ separate counsel and assume the exclusive defense and control of any matter otherwise subject to indemnification by you.  

 

Jurisdictional and venue issues 

These Terms of Use are governed by and construed in accordance with the laws of Florida, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms of Use or the Peppa Pig Theme Park Florida App must be filed, and that venue properly lies, only in Florida, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. Please note that mandatory laws may entitle you to file an action at law in other jurisdictions. We make no representation that Content on the Peppa Pig Theme Park Florida App is appropriate or available for use in any particular location. Those who choose to access the Peppa Pig Theme Park Florida App do so on their own initiative and are responsible for compliance with all applicable laws including any applicable local laws.  

 

Amendment 

At any time, we may amend these Terms of Use (including by modification, deletion and/or addition of any portion thereof). If we make a material amendment to these terms of use, we will notify you of such amendment by the relevant app store or the Peppa Pig Theme Park Florida App itself. Any such amendment to these Terms of Use will be effective thirty (30) calendar days following the posting of such notice using any of the methods described above. By using the Peppa Pig Theme Park Florida App following the thirty (30) calendar days' notice you consent to any material amendments. 

Prices, times, schedules and activities are subject to change without notice. 

We are part of Merlin Entertainments Ltf. 

 

ATTENTION:  FOR YOUR SAFETY, IF YOU HAVE ANY FOOD ALLERGIES, INTOLERANCES OR SENSITIVITIES PLEASE DO NOT PLACE A MOBILE FOOD OR BEVERAGE ORDER. PLEASE ORDER FOOD IN PERSON AT THE RESTAURANT. 

These Additional Terms and Conditions, together with the general Terms and Conditions for use of online services provided by Peppa Pig Theme Park Florida  (of which they are a part) (collectively the "Terms") apply to your use of the Peppa Pig Theme Park Florida website (the “Site”) to place any food and beverage order at any of our food and beverage restaurants which accepts mobile orders, including food and beverage outlets located in Hotel facilities operated by the Resort ("Restaurant", "we" or "us") and the sale of  food and beverages ("Food") to you in fulfilment of a mobile order. 

By placing an order of Food via the Site, you agree to be bound by these Terms, which apply to you and the Restaurant. Please read these Terms carefully before placing any order via the Site. 

Please refer to our privacy policy for how we collect and use your personal information. 

1. Terms of sale 

  • You must be 18 years of age or older to place any order via the Site. 
  • On the Site, you can place an order for the Food you wish to purchase and pick up from a participating Restaurant in person by providing your details and paying for the Food via the payment page. In order to place a mobile order you must have established an account, have that account open on the Site and be logged into your account when placing your order. The means of payment that you can use to purchase any Food ordered via the Site are shown to you during the order process. 
  • Prices listed on the Site are exclusive of tax, and tax will be shown separately in the breakdown of the payment due when you place your order. 
  • Any discount (if any) that may apply to your purchase must be claimed before you make your payment by providing the relevant discount code during the order process. Additionally, your valid original Oinktastic Peppa Pig Theme Park Florida Annual Pass (or a valid LEGOLAND Awesomer or LEGOLAND Awesomest Pass) card must be presented when you collect your order at the Restaurant. If you use a discount code during your purchase but fail to present your valid original membership card at the Restaurant, the discount will not be honored and you will not be allowed to retrieve your Food until you pay the discount amount that was reduced from the price of the Food at the time of purchase. 
  • You will also be able to indicate the time at which you wish to pick up your Food from the Restaurant during the order process ("Collection Time"). Collection time is an estimate and, while the Restaurant will make reasonable efforts to have the Food ready for you to retrieve at the time chosen during the order process, you may need to wait at the Restaurant to collect your Food. You must arrive at the Restaurant by the Collection Time and pick up your Food from the Restaurant. If Food is not retrieved within 10 mins of the Collection Time, it will be discarded and will need to be made again when you arrive at the Restaurant. 
  • Sale of Food is subject to availability which changes from time to time. While we make every effort to ensure that only the Food that is available at the Restaurant at the Collection Time will be shown on the Site as an  item that can be ordered for purchase, the Restaurant may not be able to provide what you have ordered or there may be delays in the Food supplied due to things which are outside the Restaurant's control. If the Restaurant cannot provide the Food you ordered available for pick up  at the Restaurant, the Restaurant will let you know at the time of collection and give you a full refund for such item using the same payment method that you used when placing your order. 
  • For information on ingredients, please refer to information provided on the Site. You may also speak to a member of staff about the ingredients in your Food before ordering. 
  • Once you have placed and paid for your order on the Site, you may not cancel or vary your order. If you wish to cancel or vary your order, you may request this at the Restaurant in person. However, the Restaurant reserves the right to deny your request and will have no obligation to honor your request, provide you with a refund, or offer an alternative product in place of the Food you ordered via the Site. 
  • The contract for sale of Food by the Restaurant to you is created between you and the Restaurant when we send you an email confirming your order. Please keep this email confirmation as your receipt and present it when you pick up your Food at the Restaurant. 
  • The Restaurant only supplies Food for private use. You must not place an order for any commercial, business or resale purpose. 
  • If the Restaurant fails to comply with these Terms, we will not be responsible for losses that were not foreseeable to both you and us when your order was placed, for losses which were not caused by any breach on our part, or for business losses or losses to non-consumers.  Nothing in these Terms, however, excludes or limits our liability for death or personal injury arising from our negligence. 

2. Governing law and jurisdiction 

  • These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter shall be governed by and construed in accordance with Florida law. 
  • Any dispute or claim arising out of or in connection with these Terms or their subject matter shall be subject to the non-exclusive jurisdiction of the state and Federal courts located in Florida.